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FAQs


 

  1. Are we using PANDA's food?

There are more than 1000 species of bamboo on this planet. We make the bamboo brush from Moso bamboo. This is not food for our amazing Pandas.

 

  1. What is the shipping cost?
Our shipping costs are free. How good is that.

 

  1. What is the stiffness of the bristles?
Dentists recommend choosing toothbrushes with soft bristles. It is a misconception. Brushes with harder bristles clean your teeth better. Dentists do not recommend medium to hard bristles because they damage your gums.
 
  1. How long does delivery takes?
It takes 8-20 days from the order date, the logistics method we use is Epacket.

 

  1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at 8-20 days has an estimated delivery time that you can find in the product description.

 

  1. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

  1. Can I cancel my order?

Cancellation are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the crenelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.